Privacy Policy

Welcome to Chen Jie Solicitors Ltd (referred to as "we," "us," or "our"). We understand the importance of your personal information and are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and share your personal information.

It is important that you read this privacy notice so that you are fully aware of how and why we are using your data. This privacy policy supplements any other privacy policy or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you and is not intended to override them.

 

Who we are

Chen Jie Solicitors Ltd is a limited liability company with registered company number SC770036 and its registered office is at Unit 1, 117 Crow Road, Glasgow G11 7SH .

 

Chen Jie Solicitors Ltd is the data controller and responsible for your personal data; this means that Chen Jie Solicitors Ltd decides why and how your personal data is processed.

 

Contact Details

 

If you wish to contact us, our full details are:

 

Full name of legal entity: Chen Jie Solicitors Ltd

Name or title of Data Protection Officer: Jade Smitheram

Email address: admin@chenjiesolicitors.co.uk

Postal address: Unit 1, 117 Crow Road, Glasgow G11 7SH

 

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK’s supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

 

Information Collection and Use

 

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

 

What data we collect:

 

1.Identity Data includes name, marital status, title, gender, date of birth, nationality and National Insurance Number.

 

2.Contact Data includes address, email address and telephone numbers.

3.Special Categories of Personal Data including information about race, ethnic origin, politics, religion, trade union membership, health, sex life, sexual orientation or criminal offences.

 

4.Financial Data includes bank account and payment card details and information about your financial position and history.

 

5.Publicly Available Data includes information that is publicly available on the internet or from public registers including Companies House, Registers of Scotland and others.

 

6.Transaction Data includes details about payments to and from you, payments to or from third parties on your behalf and other details of services you have purchased from us.

 

7.Usage Data includes information about how you use our website, products and services.

 

We may collect, use, store and transfer different kinds of personal data about you in different ways and for different purposes.

 

Direct interactions. You may give us your personal data (including Special Categories of Personal Data and Criminal Convictions Data) through any number of direct interactions. This includes personal data you provide when you:

 

1.make an enquiry about our services;

 

2.instruct us to provide legal or other services and during the course of the provision of legal or other services;

 

3.correspond with us by post, phone, email, social media or otherwise;

 

4.provide feedback or respond to surveys

 

5.register for, attend or participate in events or seminars hosted or provided by us.

 

Third parties or publicly available sources. We may receive or obtain personal data about you from various third parties and publicly available sources as set out:

 

1.fraud prevention agencies and credit reference agencies.

 

2.social media providers and other Internet sites (such as Wechat, Twitter or LinkedIn).

 

3.Companies House, the Electoral Register, Registers of Scotland and other public bodies.

 

4.organisations or businesses that refer you to us, such as other law firms, other clients, accountants or financial institutions

 

5.other professional advisors, financial institutions, expert witnesses, courts and tribunals, mediators, arbiters, title and search agents and others with whom we interact in connection with the services that we provide to you.

 

How we process your data:

 

We process your personal data based on one or more of the following legal grounds:

 

1.Your consent.

2.To fulfill a contract with you.

3.Legal obligations.

4.Legitimate interests pursued by us or a third party.

 

We will use the information to provide any products and services you’ve requested and other purposes including:

 

1.to confirm your identity and address;

2.to carry out your instructions;

3.to improve our products and services;

4.to offer you other services we believe may benefit you unless you ask us not to;

5.to inform individuals of news, events, activities or services running at Chen Jie Solicitors;

6.to share relevant details between the aforementioned for the purposes of providing our services and to make you aware of any services offered within our group companies that may be of interest to you;

7.to process claim applications;

8.to contact individuals via surveys to conduct research about their opinions of current services or of potential new services that may be offered.

 

Information Sharing and Disclosure

 

We pledge not to sell, rent, or otherwise disclose your personal information to third parties without your explicit consent, except when required by law. In certain situations, we may share your information with trusted third parties to facilitate our services or as legally required.

 

How long we retain your data

 

We will only retain your personal data for as long as necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

 

In most instances, we will retain our client files (and your personal information within them) for a minimum period of 10 years from the date on which the matter on which you have instructed us has completed.  Please note that in some instances (particularly in relation to title deeds, powers of attorney, wills, trusts and executries) we may be required to hold documents and client files (and your personal information) for longer periods.

 

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) in which case we may use this information indefinitely without further notice to you.

 

International Transfers

 

Although we hold your personal data in the UK, in some instances, we may transfer your personal data outside of the European Economic Area (“EEA”). Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring appropriate safeguards are implemented. Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.

 

Cookies and Tracking Technologies

 

Our website may use cookies and similar tracking technologies to enhance your experience. You can adjust your browser settings to disable cookies, but this may affect your ability to access certain features of the site.

 

Security

 

We take reasonable measures to safeguard your personal information from unauthorized access, use, or disclosure. However, please be aware that no method of data transmission over the internet or electronic storage is completely secure.

 

Your Rights

 

Under the General Data Protection Regulation (GDPR), you, as a data subject have a number of rights which are detailed below. Some of these only apply in specific circumstances and are qualified in several respects by exemptions in data protection legislation. We will advise you in our response to your request if we are relying on any such exemptions.

 

1.Access to personal data: You have a right to request information about the personal information that we hold about you. Should you wish to make such a request, please email us at admin@chenjiesolicitors.co.uk. You should include adequate information to identify yourself and such other relevant information that will reasonably assist us in fulfilling your request.

 

2.Correction of personal data: You can request us to rectify and correct any personal data that we are processing about you which is incorrect.

 

3.Right to withdraw consent: Where we have relied upon your consent to process your personal data, you have the right to withdraw that consent. To opt out of marketing, you can use the unsubscribe link found in the marketing communication you receive from us.

 

4.Right of erasure: You can request us to erase your personal data where there is no legitimate interest for us to continue processing. This right only applies in certain circumstances, it is not a guaranteed or absolute right.

 

5.Right to data portability:  This right allows you to obtain your personal data that you have provided to us with your consent or which was necessary for us to provide you with our products and services in a format which enables you to transfer that personal data to another organisation. You may have the right to have your personal data transferred by us directly to the other organisation, if this is technically feasible.

 

6.Right to restrict processing of personal data: You have the right in certain circumstances to request that we restrict our processing of your personal data.

 

7.Right to object to processing of personal data: You have the right to object to our use of your personal data which is processed on the basis of our legitimate interests. However, we may continue to process your personal data, despite your objection, where there are compelling legitimate grounds to do so or we need to process your personal data in connection with any legal claims.

 

8.Rights relating to automated decision making and profiling: You have the right not to be subject to a decision which is based solely on automated processing (without human involvement) where that decision produces a legal effect or otherwise significantly affects you. This right means you can request that we involve one of our employees or representatives in the decision-making process. We are satisfied that we do not make automated decisions of this nature.

 

Updates to this Privacy Policy

 

We reserve the right to update this Privacy Policy periodically. Any changes will be posted on this page, and the revised date at the top will indicate when the policy was last updated.